With the rise of remote work, it's no secret that people have been spending more time in their homes than ever before. As a result, home renovations and upgrades have skyrocketed, and the plumbing industry has experienced a surge in demand.
And as with every growth comes the challenge of keeping up with the demand. Case in point, many plumbing businesses have had to adopt new technologies and strategies to improve their operations.
In this blog post, we'll discuss some actionable tips and insights on how to take your plumbing business to the next level.
The first step to serving more customers is providing exceptional customer service. Great customer service will help you attract and retain customers effortlessly. You'll even be able to expand easily into new markets as your business will have gained a positive reputation throughout your service area.
To improve customer service, train your employees to provide excellent customer experience, from answering the phone promptly to following up with customers after completing a job.
What's more, create a system where staff members can identify and self-assign tasks depending on who's closest to the client. This way, you can cut on waiting times, which is a major loss of up to 75% of customers.
Your equipment is one of your most valuable assets. If your equipment misses and it's a working hour, you'll likely experience missed appointments and business downtime. Your customers may also not tolerate you and may leave negative remarks about your business online.
To sidestep this, consider protecting your equipment from theft and damage. This means investing in high-quality locks and security systems for your storage areas and vehicles.
You may also want to consider purchasing insurance to protect your equipment in case of theft, damage, or other unforeseen events. This will give you peace of mind and ensure that your business can continue to operate even in the face of unexpected challenges.
Your fleet of vehicles ensures your employees reach your clients on time and safely, so it's essential to keep all the vehicles in top condition.
Aim for regular maintenance and upkeep to help avoid breakdowns and extend the life of your vehicles. This can include oil changes, tire rotations, and other routine services. Wilmaric has a great fleet maintenance service that ensures your vehicle is always on the road, making profits for your business.
You may also want to invest in GPS tracking and other telematics technologies to monitor your vehicles' performance and identify any potential issues before they become major problems. This can help you avoid costly repairs and keep your fleet running smoothly.
Happy employees are 13% more productive and engaged, which is good for your business operation efficiencies and effectiveness.
To improve your employees working conditions, consider investing in ergonomic tools and equipment. This can include specialized plumbing tools and other items that can help reduce the risk of injury and strain.
You may also consider providing your employees with training and development opportunities to help them improve their skills and advance their careers. This can help you retain top talent and ensure that your business has the expertise it needs to succeed.
Improving your plumbing business requires a combination of strategic planning, asset protection, fleet maintenance, and satisfied employees. These four elements will ensure your business performs better and faster, improving your bottom line.
Are you in need of a fleet management solution? Wilmar offers customized fleet management solutions to plumbing businesses like yours. From equipment leasing to fleet maintenance, we have you covered. Contact us today, and let's discuss how we can improve your business with a customized fleet management solution.