The success of any fleet is defined by the capabilities and traits of the fleet manager. A good fleet manager - or management team - can facilitate clear communication, maintain a safe fleet, plan efficient routes, and optimize fleet operations for lower costs and better results over time. A good fleet manager listens to drivers, boosts morale, and can adapt to problems or changing circumstances with calm competence.
In each individual fleet manager, of course, there is always room for growth. That is why it's worth studying what makes a good fleet manager and applying new strategies to improve your technique. Not only will you likely see improving overall results, but your team will also appreciate your dedication to being a better leader and manager in your critical role.
1) Hone Your Attention to Detail
Every fleet manager thrives on attention to detail. Mileage, maintenance inspections, budget, and route planning all benefit from highly accurate observations and optimization waves. A fleet manager who can catch and make sense of all the minute details involved in fleet operations will be able to stay on the ball, taking responsibility for both the technical and human elements of running a successful fleet.
2) Improve Your Internal and External Communication Skills
Communication skills within your fleet help you to convey instructions to your drivers, ensure precision with your maintenance team, and hear your people when they convey vital information back up the chain. External communication ensures that you fully understand the needs of your clients, coordinate well with your partners, and make sure everyone is on the same page across the board.
3) Create a Culture of Accountability, Starting At the Top
Fleets require accountability, from building the schedule to safe driving behaviors. A fleet manager who holds themselves accountable has a foundation from which to require accountability from others. From admitting mistakes to taking on extra work when demand is high, a culture of accountability will make a safer fleet team and nurture a sense of mutually responsible camaraderie.
4) Upgrade the Fleet Technology and Automation
Fleet technology has advanced incredibly over the last fifteen years. From glorified excel spreadsheets to innovative live maps and communication platforms, every member of your fleet benefits when the fleet manager embraces new technology. Automated maintenance scheduling, reminders, and data collection help everyone operate at their best while taking the typical tedium out of the detail-oriented work of safety and optimization.
5) Take On Feedback and Advocate for Your Drivers
You are your team's best representative. If your drivers need working ACs or your routing software goes through undrivable neighborhoods. the fleet manager is responsible for hearing that feedback and going to bat for the team. Feedback isn't just about accepting reports or filling out cards. What matters is what you do about the feedback you receive. Be an advocate for your team, as well as a leader.
6) Build a Comprehensive Strategy and Schedule
Good fleet managers have a plan. In fact, they have a comprehensive strategy that includes daily routines, optimized processes, and the full lifecycle of the fleet vehicles. Take time every day to improve your plan and check where you are in your scheduled cycles. Make sure maintenance is being done on time, supplies are being ordered, and employee breaks, vacations, and benefits are being honored. You are the keeper of the big picture and responsible for every detail therein.
7) Prioritize Safety and Compliance
Safety is number one when managing a fleet. Both in protecting your people and your equipment, it is necessary to ensure safety comes first. Regular vehicle inspections and vehicle maintenance are required. Safe driving practices should be trained, encouraged, rewarded, and refreshed. Not only will this fulfill your duty to protect your team, it will also ensure compliance with key regulations.
8) Build Positive Morale Within Your Team
Boost morale by understanding your team so you can provide the environment and encouragement they need. Make fleet headquarters a place that is enjoyable to depart from and return to each day. Ensure that employees feel respected and uplifted as part of the team. Celebrate birthdays, milestones, and retirements with cake and camaraderie. Keep vehicles in good condition and stock them with little essentials that make driving both safer and more pleasant. This is an essential element lf leadership that can too often be overlooked.
9) Be Flexible to Changes and Emergencies
A good leader is also ready to adapt to emergencies or changing circumstances. If a favorite route will be under construction for the next six months - or a new software solution has been released - it may be time for a change. If a driver calls after an icy slip on the road, keep a cool head and take control as you quickly adapt to what needs to happen next. Adaptability is an important trait that may be needed slowly or immediately at any time.
10) Always Seek Opportunities for Improvement
Lastly, a good fleet manager is always looking for opportunities to improve operations. Keep your detail-oriented eyes open for chances to reduce costs, improve efficiency, expand capacity, reduce risks, or boost morale at every turn. Little positive tweaks to the plan all year will lead to long-term improvements that everyone can appreciate.
For fleet managers looking to improve their game with valuable resources, services, and partnerships, Wilmar is here to help. Contact us today to learn more about expert fleet management methods for success.
